Critical Conversations 

Managers understand today’s quality-driven business climate requires leaders to communicate effectively throughout the organisation as well as with customers and clients. 
Communication is central to organisational effectiveness. Technology provides a convenient, fast method readily available wherever you are. But are we in danger of losing the ability to communicate effectively face to face? 
It is certainly easier to use technology. But there is real concern lack of person-to-person contact is impacting on internal promotion, particularly leadership and management opportunities. 
Screen-based communication cannot provide all the answers. Some conversations must be face-to-face. But the less we use this communication form, the harder it is. Some essential conversations will be confrontational or deliver bad news; it is also key to motivating staff in a climate of change. Difficult conversations cannot be avoided - so don’t neglect this core skill. 
This interactive workshop considers techniques for managing difficult situations face to face – to plan and communicate clearly, effectively and sensitively to avoid misunderstanding. 
Give yourself the confidence to conduct these conversations professionally. Difficult subjects have to be broached whether about bullying, redundancy, retirement or disciplinary. 
A practical half-day is led by an experienced and well-qualified communication facilitator. Training materials, case studies and group discussion focus on key underlying issues and a dedicated workbook with additional material also takes notes and personal reflections to build into a comprehensive resource for future reference.. 
Let our experienced team help your people to deal positively with change. 

Contact us for more information... 

Critical Conversations
Please call Di or Owen on 01206 506100 for more information on in-house workshops or Management Matters programmes. 
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