Critical Conversations 

 
Managers understand today’s quality-driven business climate requires leaders to communicate effectively throughout the organisation as well as with customers and clients. 
 
Communication is central to organisational effectiveness and technology provides a convenient, fast method readily available wherever you are. But are we in danger of losing the ability to communicate effectively face-to-face? 
 
There is real concern that lack of person-to-person contact is impacting on internal promotion, particularly opportunities in leadership and management . 
 
Screen-based communication cannot provide all the answers. Some conversations must be face-to-face. But the less we use this communication form, the harder it becomes. Some essential conversations will be confrontational or will deliver bad news; it is also key to motivating staff in a climate of change. Difficult conversations cannot be avoided. Don’t neglect this core skill. 
 
This interactive workshop considers techniques for managing difficult situations face-to- face – to plan and communicate clearly, effectively and sensitively to avoid misunderstanding. 
 
Give yourself the confidence to conduct these conversations professionally. Difficult subjects have to be broached - about bullying, redundancy, retirement or disciplinary. 
 
A practical half-day is led by an experienced and well-qualified communication facilitator. Training materials, case studies and group discussion focuses on key underlying issues and a dedicated workbook with additional material for notes and personal reflections to build into a comprehensive resource for future reference. 
 
Let our experienced team help your people deal positively with change. 
 
All half-day workshops provide a flexible in-house resource which can be tweaked to reflect specific training needs.  
 
 
 

Contact us for more information... 

Critical Conversations
Call Di or Owen on 01206 506100 to talk about the possible 
F4C - PROFESSIONAL MANAGEMENT TRAINING