Equality & Diversity 

For Managers & Team Leaders 
Overview Equality, diversity and cultural sensitivity are core to business success. Whether selling a product or service, staff on the ‘front-line’ are crucial to maintaining or establishing an organisation’s reputation. 
Wherever we work and whatever we do, we are likely to come into contact with other nationalities. Whether colleagues or customers it’s important to be aware of cultural sensitivity. This interactive workshop considers issues and responsibilities which underpin professional practice. It further explores culture and values within mentoring relationships; confidently communicating and relating with people from different backgrounds. 
Led by an experienced independent social work consultant with a legal background, the workshop will: 
• Consider what diversity means 
• Recognise stereotypes and where they come from 
• Understand the law and how it can be applied 
• Consider own knowledge and learn more about diversity 
• Be able to apply best practice in work and personal lives. 
• Consider q uestions in open forum 
Equality & Diversity workshops have been shown to increase open-mindedness and improve understanding of multicultural awareness 
Interactive workshops led by experienced facilitators, are based on the reality of the day-to-day workplace. The workshop is supported with a comprehensive workbook containing additional material for future reference. 
All half-day workshops provide a flexible in-house resource which can be tweaked to reflect specific training needs. Give Di or Owen a call on 01206 506100 to talk about the possible. 

Contact us for more information... 

Please call Di or Owen on 01206 506100 for more information on in-house workshops or Management Matters programmes. 
Contact us at: info@focus4change.co.uk 
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