For Managers & Team Leaders
The way we communicate continues to change and challenge established work patterns. Technology and social media bring changes in the way we work and our accessibility. Work often goes with us when we finish for the day.
Change really is constant and we cannot ignore it. But smaller often remote teams, greater involvement in the day-to-day, tight timescales and the need to be accountable, are now the norm.
Such pressures bring into focus workplace relationships. The thoughtless gesture, tone of voice, late delivery, can all lead to a breakdown in team communication; a withdrawal of tolerance, goodwill and even accusations of bullying and harassment – all undermine the work ethic.
Difficult issues need to be dealt with before they become established but time is always at a premium.
Such face-to-face conversations are never easy and managers don’t want to get it wrong. So take action now and review this important work-relationship issue.
With other managers take a half-day out to consider techniques for success. To develop a plan of action to ensure you take early steps to diffuse the problem.
Within this essential workshop you consider:
• The reality of your ‘now’
• Communication: assertiveness, effective listening, body language, etc
• Techniques for dealing with conflict
• Your team; their motivation and early signs of dispute
• How to establish the facts: is it a team or individual issue?
• Develop an appropriate strategy: pre-plan the meeting/discussion. Meet with – the team, key players or an individual?
• Keep control, establish expected outcomes
• Identify key dates for review
Interactive workshops led by experienced facilitators, are based on the reality of the day-to-day workplace. The workshop is supported with a comprehensive workbook containing additional material for future reference.
All half-day workshops provide a flexible in-house resource which can be tweaked to reflect specific training needs.